Firms with offices in more than one city keep the same receptionists across Chicago, Los Angeles, San Francisco and Florida, with no contracts to sign. Outside those cities, the same virtual receptionist services are available anywhere in the United States.
Our operations and services are around-the-clock solutions, even in after-hours live call answering.
About half of New Yorkers speak a language other than English at home, and Local Law 30 names ten the city itself serves in. Tell us which of those your callers actually use and we staff the line accordingly.
Our New York agents are briefed on your business specifically — your services, your terminology and, for TLC-licensed operators, what your base is and is not permitted to do.
You write the greeting and the intake questions. A caller ringing about a JFK pickup and one ringing about an account query should not get the same script, so they do not.
We take the call in your name, answer what we can from the brief you give us, and enter the booking straight into your own system while the caller is still on the line. Anything needing you is escalated by your rules, not ours — and overnight Eastern Time is our day shift, so the small hours are staffed rather than forwarded.
Tell us about your company, the greeting you wish to use, and the way you want us to handle calls. Then, just confirm who should receive call transfers when they become available, or messages, depending on your plan.
Your company phone will be routed to the special number we give, allowing us to identify when an incoming call is for you. You can choose to forward all calls or just missed calls to us.
If you would like, our polite and knowledgeable receptionists will answer your business calls around-the-clock with your customised greeting. We can take messages, transfer specific calls, respond to frequently asked questions, enter leads into your CRM, accept orders, handle payments, set up appointments, and more, depending on your plan.
Following every call, you will receive a message as soon as possible via email, SMS, or both (at your discretion) with information on the caller, including name and phone number as well as, of course, the reason for the call.
Calls are answered fast because the desk is staffed rather than shared with other work. In New York that matters more than most places: a ringing line is not a deferred enquiry, it is a customer already dialling the next number on the list.
Utilizing virtual receptionists in New York is easy with Grasp Solutions. Hiring teams and managing administrative issues can be quite hard for growing companies, startups, and small businesses. We provide solutions that reduce all your problems with ease!
Strengthen your small business in New York and nearby locations with our affordable call answering service. Live operators offer courteous assistance that improves customer relationships and satisfaction without the cost of full-time staff.
A flight into JFK slides three hours. A corporate account moves a 5am Newark pickup to 4:15. A driver calls in sick the night before a full Friday board. None of that waits for business hours, and none of it is a voicemail problem — it is a dispatch problem that needs someone awake, in your system, making a decision.
Our dispatchers work New York hours because that is when your work happens. Overnight Eastern Time is our daytime shift, so the hours your office is dark are fully staffed rather than covered by an after-hours voicemail box. Every call is answered by a trained person on our team. We do not put an AI voice bot in front of your customers.
Black car, livery and luxury limousine bases in New York are licensed by the Taxi and Limousine Commission as pre-arranged services. A black car base is defined by the TLC as a central dispatch facility, and luxury limousine and livery bases work the same way: the trip has to be arranged through the base before the vehicle moves. Nobody is picking up a wave on Eighth Avenue.
That makes the phone the front door of the business. A ringing line that nobody picks up is not one lost fare — it is a corporate account quietly testing whether the next call goes to somebody else. Overflow call handling and after-hours cover exist for exactly that gap.
Every licensed for-hire vehicle base in New York has to submit trip records to the TLC electronically, every month. Those submissions are only ever as clean as the data that went in when the booking was taken — pickup, drop-off, vehicle, driver.
Because our dispatchers work inside your booking system rather than emailing you messages to re-key, the trip data is entered once, at the time of the call, by the person taking it. The monthly filing stops being an archaeology exercise.
There is no migration and no new software to buy. Our team logs into the system you already run and works the booking screen and dispatch board the way your own office staff would — including Limo Anywhere, iCabbi, Moovs, FASTTRAK and Autocab.
If you also want inbound calls answered under your own company name during the day, that runs on the same team: see call answering for New York operators and our wider virtual receptionist services.
No. We work in whatever you already use. If your system has a browser login and you can create a user for us, we can staff it.
No. Every call is taken by a trained dispatcher on our team. Your callers speak to a person.
Yes. Coverage runs 24/7, including overnight Eastern Time, weekends and public holidays.
No contracts. Cover can be scaled up for a busy season and back down afterwards, and we can arrange special rates for higher volumes.