FASTTRAK Cloud runs the reservations, the dispatch grid, the corporate profiles and the billing for livery and chauffeured transportation companies across the country. The one thing it cannot staff is the phone. When a corporate travel desk calls at 1am to move a pickup, someone has to answer, edit the reservation and re-work the grid. Grasp Solutions provides trained human dispatchers who do exactly that, inside your FASTTRAK Cloud account, around the clock.
We are a live dispatch and reservations team, not a software vendor and not an AI answering service. Your callers speak to people.
What our dispatchers do inside your FASTTRAK account
- Work the dispatch grid – assigning chauffeurs and vehicles, closing out trips, and keeping the grid accurate through the night so your morning dispatcher inherits a clean board.
- Build reservations on live calls – corporate profiles, billing accounts, vehicle types, stops and preferences captured correctly, quoted from your own rate tables.
- Monitor flights and adjust – delayed inbounds are caught early, pickups re-timed and chauffeurs updated before anyone is standing at the wrong curb.
- Manage farm-ins and farm-outs – affiliate trips accepted, placed and tracked, so network work keeps moving after your office closes.
- Confirm and notify – passenger confirmations, driver reminders and status updates sent on your schedule, in your company’s name.
The overnight problem in corporate livery
Corporate and road-show work is unforgiving. Itineraries change late, travel desks expect an answer on the first ring, and a mishandled 4am pickup can cost an entire account, not just one trip. Voicemail does not keep corporate clients. A staffed desk does.
People, not AI
Every call is handled by a trained dispatcher who knows your operation – not a bot, not a phone tree. Real people who can quote, decide and act while your competitors’ phones ring out.
Coverage built around your desk
24/7 coverage, nights and weekends only, or overflow support during your busiest hours. We staff to your call pattern – most of our clients are US operators, and the desk follows US time zones.
Your system stays your system
No migration and nothing new to learn. We work inside your FASTTRAK Cloud account under the permissions you assign, following your procedures, so every reservation and grid change is exactly where your team expects it.
What you are not signing up for
No long-term contracts. No generic call center juggling your line with dozens of others. No scripts written by people who have never worked a dispatch grid – your desk is trained on your fleet, your affiliates and your accounts.
Frequently asked questions
Have your dispatchers used FASTTRAK before?
Yes – FASTTRAK Cloud is one of the livery platforms our team staffs. Onboarding focuses on your specifics: rate tables, corporate accounts, affiliate network and grid conventions.
Can you handle corporate profiles and billing accounts correctly?
Yes. Reservations are booked against the right profile and billing account, with preferences applied, so invoicing stays clean.
What about affiliate farm-in work overnight?
We accept, enter and dispatch farm-in trips per your affiliate agreements, and keep the sending operator updated – so network relationships keep earning while you sleep.
Do you also answer general business calls?
Yes. Many clients route all after-hours calls to us – reservations, trip changes and general inquiries – through our after-hours answering service.
How quickly can a desk go live?
Typically within days of getting account access and your procedures. Ask about special rates for full 24/7 coverage.
Talk to a dispatcher
Contact us to set up a desk for your FASTTRAK operation. We also staff Moovs, Limo Anywhere and SantaCruz, and provide complete limo dispatch center services for operators across the USA.
See also our wider limo dispatch service for chauffeured operators across the USA.
