Autocab runs the bookings, the dispatch board, the driver app and the corporate accounts for taxi and private hire fleets in more than thirty countries, and its reach in the United States has grown sharply since it began working with large domestic operators. What the platform cannot do is answer the phone at two in the morning when a regular account calls to move a pickup, or decide what happens when a driver goes quiet halfway through an airport run. Grasp Solutions provides trained human dispatchers who work inside your Autocab system, around the clock.
We are not affiliated with Autocab and we do not sell software. We are the desk behind it.
What our dispatchers do inside your Autocab system
- Take bookings on the phone – pickup and destination confirmed, account applied, vehicle type and passenger numbers correct, notes attached, so the job enters the system clean.
- Work the dispatch board – allocating and reallocating jobs, chasing drivers who have not accepted, and keeping the board honest overnight so your morning controller inherits order rather than a mess.
- Handle the calls automation passes back – an automated phone system can take the simple bookings, but the caller who wants to change an itinerary, query a fare or complain still needs a person. We are that person.
- Manage corporate accounts – account bookings placed against the right profile with the right cost center, so invoicing at month end is not an archaeology exercise.
- React when things break – a no-show, a breakdown, a passenger waiting at the wrong terminal. Escalation follows your rules, not our guesswork.
Why taxi work punishes an unstaffed desk
Taxi demand does not respect office hours. Airport runs leave before dawn, night economy work peaks when every other business is shut, and account customers judge you on the one journey that went wrong rather than the hundred that went right. A booking that rings out does not wait – the passenger opens an app instead, and the account quietly moves with them.
Staffing that properly in house means covering roughly one hundred and sixty-eight hours a week, which is four or five full-time controllers once holidays, sickness and turnover are counted. For most operators that maths never works.
People, not AI
Automated booking tools are genuinely useful for the straightforward job taken from a regular caller. They fail on the exceptions, and exceptions are what damage accounts. Our dispatchers are trained people who can hear that a caller is at the wrong terminal, work out what to do about it, and do it.
Coverage
Full 24/7 desks, overnight and weekend cover, or overflow call handling for the hours your own controllers cannot keep up. Most of our clients are US operators and the desk runs on your time zone. Many start with after-hours answering and widen from there.
Nothing changes about your setup
You keep Autocab exactly as configured. We log in under the permissions you set, follow your procedures, and everything we touch stays in your system for your team to see.
Straight about where we are
Our operations center is in Lahore, Pakistan, with desks staffed to your US hours. We would rather say that plainly than imply a local office. Your callers reach a trained dispatcher who knows your fleet, your zones and your accounts.
What you are not signing up for
No long-term contracts. No AI voice answering your passengers. No shared call center handling your fleet alongside fifty others from a script nobody trained them on. Ask us about special rates for full 24/7 coverage.
Frequently asked questions
Have your dispatchers used Autocab before?
Yes. Our team works in the major taxi and private hire platforms nightly, Autocab among them. Onboarding is about learning your configuration – your zones, tariffs, accounts and escalation rules.
We already automate some calls. Does that conflict?
Not at all, and it is a sensible split. Let automation take the repeat booking from a known number, and send us everything it cannot resolve. You get the efficiency without losing the calls that need judgement.
Can you cover only nights and weekends?
Yes, and it is the most common way operators start. Your own controllers keep the day, we take the hours that are hardest to staff.
How quickly can a desk go live?
Usually within days of getting system access and your procedures.
Talk to a dispatcher
Contact us to staff your Autocab operation. We also run desks for iCabbi and TaxiCaller, and provide full taxi dispatch center services across the USA.
