Moovs gives limo and black car operators a clean, modern platform for quoting, booking, dispatch and payments. What it cannot do is answer your phone at midnight when a client’s flight diverts, or sit and watch the driver app while a 5am airport run goes out. Grasp Solutions puts trained human dispatchers and reservationists inside your Moovs account, 24 hours a day, so the software always has someone behind it.
We are not a software company and we are not an answering bot. We are a live dispatch and reservations team that works in the platform you already use.
What our dispatchers do inside your Moovs account
- Take the call and build the trip – vehicle class, passenger count, luggage, stops, child seats and special requests entered correctly the first time, with the quote drawn from your own rates.
- Dispatch and assign drivers – matching the right chauffeur and vehicle to each reservation and reacting when a driver calls out or a trip runs long.
- Track flights and adjust pickups – inbound delays are caught before the passenger lands, and pickup times are moved so chauffeurs are never waiting on a gate that has changed.
- Confirm, remind and follow up – confirmations to passengers and farm-out partners, driver reminders before early pickups, and notes kept clean in Moovs for the morning shift.
- Handle changes and cancellations – late-night itinerary changes are edited in the reservation, not scribbled somewhere to be retyped tomorrow.
Why chauffeured work cannot go to voicemail
Black car clients book people, not apps. The corporate traveler whose meeting moved, the wedding coordinator with a schedule change, the road show that just added a stop – they call, and whoever answers wins the trip. A missed call in this industry is rarely a missed message; it is a booking placed with the next operator on the list. Overnights and weekends are exactly when the highest-value airport and event work moves.
People, not AI
Every call is answered by a trained dispatcher – a real person who knows your fleet, your service area and your standards. No phone tree, no chatbot, no “press one for reservations.” Callers get a professional who can actually make a decision at 3am.
Coverage
Full 24/7 desks, overnight-only cover, weekends, or overflow when your own office is slammed – the schedule is built around your operation. Most of our clients are US operators, and our dispatchers work US hours in both directions: your daytime rush and your dead-of-night airport runs.
No migration, no new software
You keep Moovs. We log into your account with the roles and permissions you set, follow your procedures, and leave every reservation exactly where your morning team expects to find it. Nothing to install, nothing to export.
What you are not signing up for
No long-term contracts. No call scripts written by people who have never dispatched a car. No offshore call center reading your company name off a screen for fifty other businesses at once – your desk is staffed by dispatchers trained on your operation.
Frequently asked questions
Do your dispatchers already know Moovs?
Yes. Our team dispatches for ground transportation operators every night, and Moovs is one of the platforms we staff. During onboarding we also learn the way you use it – your vehicle classes, your rates, your farm-out partners.
Can you take new reservations, not just dispatch?
Yes. We quote from your rate structure, build the reservation in Moovs and take it through confirmation, the same way your in-house reservationist would.
What happens when a flight is delayed at 2am?
We are watching the flight before the passenger lands. The pickup is moved, the chauffeur is told, the client is messaged, and the reservation is updated – while you sleep.
Do you handle farm-outs?
Yes. When your fleet is fully committed we place the trip with your approved affiliates and track it to completion.
How fast can you start?
Once we have account access and your procedures, a desk can usually be live within days. Ask us about special rates for 24/7 coverage.
Talk to a dispatcher
Contact us and speak to the team that will actually be answering your phones. We also run desks for Limo Anywhere, FASTTRAK Cloud and SantaCruz, and provide full limo dispatch center services across the USA. See everything we cover on our dispatch center services page.
Not on Moovs yet? Our limousine dispatch service covers operators on any booking platform.
