Orders reach your drivers through the software you already run, with dispatchers working inside Onfleet, Shipday and DeliverLogic. Kitchens that only need the late shift covered start with our after-hours answering service, and busy Friday nights are handled through overflow call handling. The driver side is run from our delivery dispatch center, with no contracts to sign.
We work day and night to ensure that your business gets the most benefit from our call answering.
Grasp Solutions boasts the expertise of our operators and their nature of getting the best results for a client.
With the proper approach that we customize for your brand, we ensure that our clients are always satisfied.
Call centers for food delivery services have been on the rise, but the reason we are different and better is that we are transparent about what we do. Ensuring a proper report for the services rendered and actively improving our services through feedback we have established state-of-the-art services.
We analyze customer feedback to identify improvement areas and implement strategies to enhance customer satisfaction.
Transparent reporting and analytics to keep you informed about the performance of our call center services.
If you are weighing up dispatch center outsourcing more broadly, that page sets out what the desk covers and why fleets hand the overnight shift over.
A food ordering call center answers your customer calls, takes phone orders, answers menu and delivery questions, checks order status and deals with problems such as late or missing orders, all in your restaurant or delivery brand name.
Yes. Our agents work inside the ordering, POS or dispatch system you already use, so orders arrive in the same place as your online orders and your kitchen or drivers see no change.
Yes. Our team works 24/7, including nights, weekends and holidays, so you can use us for full coverage or only for the busy or late hours your staff cannot cover.
Agents listen, apologise, check the order details and follow your policy for replacements, credits or refunds. Anything outside that policy is escalated to your team.
Yes. As well as taking orders, we can run delivery dispatch: assigning orders to drivers, tracking deliveries and keeping customers updated.
Our agents and dispatchers work from our office in Lahore, Pakistan. Grasp Solutions has supported transportation and delivery businesses since 2015 and is registered with the Pakistan Software Export Board (PSEB).
Our team of highly qualified professionals is always here to serve you the way you always wanted to be served, Lets Grow Together!
+1-888-6133313