Tookan by Jungleworks automates the mechanics of delivery – task creation, driver assignment, route optimization, live tracking. What it cannot do is talk to a hungry customer whose order is late, or re-assign a route when a driver’s van breaks down at 9pm on a Friday. Grasp Solutions puts trained human dispatchers behind your Tookan dashboard, around the clock, so the automation always has judgment behind it.
We are a live dispatch and customer support team – not a software reseller, not a chatbot. Real people, on your account, in your name.
What our dispatchers do inside your Tookan dashboard
- Watch the board and intervene – failed auto-assignments, stuck tasks and offline drivers caught and fixed before customers notice.
- Answer customer calls – order status, address corrections, delivery instructions and complaints handled by a person, with the task updated in Tookan on the spot.
- Manage drivers in real time – re-assigning tasks when someone calls out, rebalancing routes when volume spikes, and keeping agents moving.
- Handle order entry – phone orders created as tasks with correct addresses, time windows and notes, so nothing lives on a sticky note.
- Escalate what matters – accidents, no-shows and angry-customer situations raised to your on-call contact by your rules, everything else resolved without waking you.
Delivery breaks in real time
Food delivery, courier and last-mile work is won and lost in minutes, not days. A driver goes dark, a restaurant runs behind, an address is wrong – and the customer is already calling. Automation routes the happy path; it is the exceptions that decide your ratings and your repeat business. Exceptions need people.
People, not AI
Your customers reach a trained dispatcher who can actually fix the problem – not a bot loop that ends where it started. Every call is a person with access to your Tookan board and the authority to act.
Coverage that matches delivery hours
Evenings, weekends and late nights are your peak – and exactly when in-house staff is hardest to keep. We run full 24/7 desks, peak-hours overflow support, or after-hours cover, staffed to US time zones.
No migration, no disruption
You keep Tookan exactly as it is. We log in under the roles you assign, follow your playbook, and every task and note stays in your system for your team to see.
What you are not signing up for
No long-term contracts. No shared call center where your brand is one screen among fifty. Your desk knows your restaurants or shippers, your zones and your drivers by name.
Frequently asked questions
Do your dispatchers already know Tookan?
Yes – Tookan is one of the delivery platforms we staff, alongside Onfleet, Shipday and DeliverLogic. Onboarding covers your zones, merchants and escalation rules.
Can you take phone orders?
Yes. Orders are taken on the call and entered as Tookan tasks with clean addresses and time windows – we also run full food ordering call center desks.
What happens when a driver disappears mid-route?
We spot the stalled task, contact the driver, and re-assign the remaining stops if needed – then update the affected customers before they call you.
Can you cover only our peak hours?
Yes. Many delivery clients bring us in for dinner rush, weekends and late nights while their own staff covers the day.
How fast can we go live?
Days, not weeks – once we have dashboard access and your procedures. Ask about special rates for 24/7 coverage.
Talk to a dispatcher
Contact us to put people behind your Tookan operation. See also our complete food delivery dispatch center services and everything else on the dispatch center services page.
