SantaCruz by GroundWidgets is the reservation and dispatch backbone for some of the most established ground transportation companies in the country – corporate accounts, affiliate networks, complex fleets. A platform that capable deserves better than voicemail after 6pm. Grasp Solutions staffs your SantaCruz system with trained human dispatchers and reservationists, 24 hours a day.
We are not affiliated with GroundWidgets and we do not sell software. We are the live team that answers your phones and works your board when your office cannot.
What our dispatchers do inside your SantaCruz system
- Answer and book – reservations built on the call with the correct account, vehicle type, routing and preferences, quoted from your own rates.
- Dispatch and monitor – chauffeur assignments, trip status and driver communications handled through the night, with exceptions escalated per your rules.
- Track flights – inbound delays caught early, pickups re-timed, chauffeurs and passengers kept informed.
- Keep the affiliate network moving – farm-in and farm-out trips accepted, placed and tracked so partner work never stalls overnight.
- Leave a clean handover – every change noted in the system, so your day team opens an accurate board, not a mystery.
Why established operators still lose overnight work
The bigger the accounts, the higher the cost of a missed call. Corporate travel desks, executive assistants and affiliate partners all expect a live answer regardless of the hour – and when they do not get one, the work quietly moves to whoever picks up. An empty overnight desk does not show up on any report; it just shows up as slower growth.
People, not AI
Calls are answered by trained dispatchers – real people who know your operation and can make decisions. No bots, no phone trees, no scripts read blind.
Coverage
Around-the-clock desks, overnight and weekend cover, or overflow handling for peak hours. Built for US operators, staffed to US time zones.
Nothing changes about your setup
You keep SantaCruz exactly as configured. We work under the user roles and permissions you assign, follow your procedures, and everything we touch stays in your system.
What you are not signing up for
No long-term contracts, no generic shared call center, no learning curve pushed onto your staff. Your desk is trained on your fleet, your accounts and your affiliates before it goes live.
Frequently asked questions
Do you know the SantaCruz platform?
Yes – our dispatchers work in the major ground transportation systems every night, SantaCruz among them. Onboarding is about learning your configuration and conventions.
Can you handle high-touch corporate accounts?
That is most of what we do. Account preferences, VIP handling notes and billing details are applied on every reservation, and anything unusual is escalated to your on-call contact per your rules.
What about affiliate work at night?
Farm-ins are accepted and dispatched, farm-outs placed with your approved partners and tracked to completion, with both sides kept informed.
Can you cover just nights and weekends?
Yes. Many clients keep their own daytime desk and hand us evenings, overnights, weekends and holidays – or just after-hours answering.
How fast can we start?
Usually within days of access and procedures. Ask about special rates for full 24/7 desks.
Talk to a dispatcher
Contact us to staff your SantaCruz operation. We also run desks for FASTTRAK Cloud, Moovs and Limo Anywhere, and provide full limo dispatch center services throughout the USA.
Dispatch is one part of it – we also handle limo back office outsourcing, from reservations through to confirmations.
