Grasp Solutions is a call center and BPO company based in Lahore, Pakistan. Since 2015, our Lahore team has answered calls, run dispatch and handled customer service for businesses in the United States, Canada, the UK and Australia. Most of our clients are US transportation companies: taxi, limousine, black car, delivery and coach operators. This page explains what we do in Lahore, where to find us, and how to join the team or work with us.
What our Lahore call center does
All of our work is inbound. Customers call, chat or book, and our team handles it in the client’s business name. There is no cold calling or telemarketing.
- Dispatch services. Taking bookings, assigning drivers and tracking trips for taxi, limo and delivery fleets, often inside LimoAnywhere and TaxiCaller.
- Call answering. Live answering for calls during the day, after hours or as overflow when a client’s own staff are busy.
- Virtual receptionists. Greeting callers, booking appointments and passing on messages and leads.
- Live chat support. Answering website chat around the clock.
Read more about our outsourced dispatch services, live call answering and virtual receptionist services.
Grasp Solutions at a glance
| Fact | Details |
|---|---|
| Founded | 2015 |
| Office | E-48-1-A Main Walton Road, near Defence Morr, Super Town, Lahore Cantt 54000 |
| Type of work | Inbound only: dispatch, call answering, receptionist and live chat |
| Main market | United States |
| Hours | 24/7, with a supervisor on every shift |
| Team | Trained human agents, not AI |
Where we are in Lahore
Our office is a standalone building on Main Walton Road, near Defence Morr in Super Town, Lahore Cantt. It is close to DHA and the rest of Lahore Cantt. Our one office is in Lahore, and every call is handled by the team there.
Call center jobs at our Lahore office
We hire regularly for full-time, on-site roles in Lahore. Jobs are 9 hours a day, 6 days a week, on shifts that follow US time. The only requirement is good English communication skills, and training is provided. Freshers are welcome.
- Call center jobs in Lahore
- Taxi dispatcher jobs in Lahore
- Limo dispatcher jobs in Lahore
- Delivery dispatcher jobs in Lahore
Life at Grasp includes box cricket every week, GRASP Titans vs GRASP Warriors, plus events and birthday celebrations that we share on Instagram. Walk-in interviews are held Monday to Saturday, 7:00 PM to 9:00 PM, or you can apply online. New to call center work? Start with our guides on getting a call center job in Lahore as a fresher, night shift jobs in Lahore and call center interview questions.
Working with a Lahore call center
Businesses outsource to Lahore for a large pool of English-speaking staff and a time zone that makes US nights and weekends easy to cover. What matters most is how the team is trained and supervised. At Grasp Solutions, agents work inside your own software, follow your scripts and escalation rules, and are checked by supervisors on every shift. There is no long-term contract. Contact us to talk about your calls.
Frequently asked questions
Is Grasp Solutions a BPO company?
Yes. Grasp Solutions is a BPO (business process outsourcing) company in Lahore that focuses on inbound call center and dispatch work for overseas businesses.
Does Grasp Solutions do outbound sales calls?
No. All of our work is inbound, so there is no cold calling or telemarketing.
Where is the Grasp Solutions office?
E-48-1-A Main Walton Road, near Defence Morr, Super Town, Lahore Cantt 54000. It is a standalone office building.
Can I walk in for an interview?
Yes. Walk-in interviews are held Monday to Saturday, 7:00 PM to 9:00 PM. Bring a copy of your CV.
Do I need call center experience?
No. The only requirement is good English communication skills. We train new team members before they take live calls.
