The first impression indeed counts for a small business, and all this can be attained via a very basic yet effective tool: professional voicemail greetings. A professional voicemail greetings conveys to customers that you care about their time, even though you are unable to answer the call.
This article will discuss the art of writing professional voicemail greetings —one which puts your business brand forward and keeps customers holding on the line.
Warm Welcome
Begin with a friendly, professional tone consistent with your brand identity. Thank the caller for holding time: “Hello, and thank you for calling John.”
Pronounce Your Business Name
Allow the caller to know he has dialed the right number by stating your business name and a very short summary of what you do: “You’ve reached XYZ Company, where we briefly talk about your services.”
Provide Information
Let callers know when they can anticipate a callback and what type of message they should leave: “We’re unavailable just now, but we will call you back during our business hours, [XYZ hours]”.
Alternatives for Immediate Help
Options for immediate help: your website or e-mail: “For immediate assistance, log on to [Your Website URL] or email us at [Your Email)”.
A positive ending
Conclude with a friendly, polite: “Thank you for calling [XYZ Business Name]. We look forward to helping you soon!”
Keep it short and basic
Try to keep important information for 20-30 seconds without burdening the caller.
Update your greeting from time to time
Keep your professional voicemail greetings current and relevant when updating for changing hours, special announcements, or seasonal messages.
Sample text:
“Hello and thank you for calling [name of business]. We’re sorry we missed your call. We’re open “mention your business hours”. Please leave your name, number, and a short message, and one of our team members will happy to return a call to you at the earliest opportunity.”
For more immediate assistance, please visit [Your Website URL].
Thank you again; we look forward to speaking with you very soon!
An effective, professional voicemail greetings will set a lot in a positive light when it comes to your small business. Ensuring that your greeting is clear, concise, and on-brand will leave a memorable impression that is positive on every caller. Remember, this could be the first contact with your business—make it count!
